Safety & Security

Last Updated: 2025-12-29

Your Safety is Our Priority

At qoupl, we're committed to creating a safe environment for college students to connect. This page provides essential safety information and resources to help you stay safe while using our platform and meeting people in person.

Online Safety Tips

Protect yourself while using qoupl:

  • Keep Personal Information Private: Don't share your phone number, email, home address, or social media handles until you're comfortable and have met in person
  • Use In-App Messaging: Keep conversations on qoupl until you've built trust
  • Verify Profiles: Look for verified badges and complete your own verification
  • Trust Your Instincts: If something feels off, it probably is - trust your gut
  • Report Suspicious Behavior: Report users who ask for money, share inappropriate content, or make you uncomfortable
  • Block When Needed: Don't hesitate to block users who make you feel uncomfortable
  • Be Wary of Scams: Never send money, gift cards, or financial information to anyone you meet online
  • Research Your Match: Do a quick online search before meeting (but respect privacy)
  • Video Chat First: Consider a video call before meeting in person
  • Keep Your Account Secure: Use a strong password and enable two-factor authentication if available

Meeting in Person - Safety Guidelines

When you're ready to meet someone in person, follow these safety guidelines:

  • Meet in Public: Always meet in a well-lit, public place for the first few dates
  • Tell Someone: Inform a friend or family member about your plans, including who you're meeting, where, and when
  • Share Your Location: Share your live location with a trusted friend during the date
  • Arrange Your Own Transportation: Drive yourself or use a ride-sharing service - don't rely on your date for transportation
  • Stay Sober: Avoid excessive alcohol consumption and never leave your drink unattended
  • Trust Your Instincts: If you feel uncomfortable at any point, leave immediately
  • Keep Your Phone Charged: Ensure your phone is fully charged and easily accessible
  • Don't Go Home Together: Avoid going to your date's home or bringing them to yours on the first meeting
  • Have an Exit Plan: Plan how you'll leave if you need to end the date early
  • Take Your Time: There's no rush - take time to get to know someone before meeting

Red Flags to Watch For

Be cautious if someone:

  • Asks for money, gift cards, or financial assistance
  • Refuses to video chat or meet in person after extended conversation
  • Pressures you to move conversations off the platform quickly
  • Asks for explicit photos or sends unsolicited sexual content
  • Has inconsistent stories or information that doesn't add up
  • Gets angry or aggressive when you set boundaries
  • Tries to isolate you from friends or family
  • Shows signs of controlling or manipulative behavior
  • Has a profile with very few photos or vague information
  • Asks for personal information too early in the conversation

Photo Verification

We offer photo verification to help ensure profiles are authentic:

  • Complete photo verification to show you're a real person
  • Verified profiles are more likely to get matches
  • Look for the verification badge on other users' profiles
  • Verification helps prevent fake profiles and catfishing

Reporting and Blocking

We provide tools to help you stay safe:

  • Report users who violate our Community Guidelines
  • Block users who make you feel uncomfortable
  • All reports are reviewed by our safety team
  • We take action against users who violate our policies
  • You can report even after unmatching or blocking

Age Verification

qoupl is exclusively for college students aged 18-25. We verify age and identity through:

  • Government-issued identification document (Aadhaar Card, PAN Card, Voter ID, Driving License, or Passport)
  • Date of birth verification from the government-issued ID
  • Photo verification to match profile with the ID document
  • Identity verification to confirm authenticity
  • Users outside the age range or with invalid documents are immediately removed

Data Security

We protect your data with industry-standard security measures:

  • End-to-end encryption for sensitive communications
  • Secure data storage in compliance with Indian data protection laws
  • Regular security audits and vulnerability assessments
  • Limited access to personal data by authorized personnel only
  • Compliance with Digital Personal Data Protection Act, 2023

Privacy Controls

You have control over your privacy:

  • Control who can see your profile
  • Manage your visibility settings
  • Choose what information to share
  • Delete your account and data at any time
  • Access and download your data

Support Resources

If you need help or have concerns:

  • In-App Support: Use the 'Report' or 'Help' features in the app
  • Email Support: support@qoupl.ai
  • Safety Team: safety@qoupl.ai
  • Emergency: Contact local authorities (100 for police in India)
  • Crisis Support: Reach out to mental health helplines if needed

Emergency Contacts (India)

In case of emergency:

  • Police: 100
  • Women's Helpline: 1091
  • Cyber Crime: 1930 or cybercrime.gov.in
  • Medical Emergency: 108
  • Mental Health Helpline: 1800-599-0019 (Vandrevala Foundation)

Remember

Your safety is more important than being polite. If you feel uncomfortable, unsafe, or threatened at any point, prioritize your safety:

  • Leave the situation immediately
  • Contact authorities if needed
  • Report the user on qoupl
  • Reach out to our support team
  • Talk to someone you trust